Support
We read every message. Write to us and include your iPhone model, iOS version and what you were doing when the problem happened.
Email: 494763134@qq.com
Frequently asked questions
How do I restore my Pro purchase?
Open Settings (the ··· button) or the Pro page and tap Restore purchases. Use the same Apple Account you bought with. A new installation needs an internet connection the first time.
Is Pro a subscription?
No. QuietRoom Pro is a one-time, non-consumable purchase. Refunds follow Apple’s policies.
Head tracking says it is unavailable.
Head tracking needs headphones that support it, spatial audio enabled for the current output, and Motion access for QuietRoom. It starts while a room is playing. Regular headphones still give fixed spatial sound, and speakers give basic playback.
How long does a sound preview last?
As long as you like. A preview plays until you tap Stop, close the sound library or leave the app. Any sound can be previewed, including Pro sounds. A playing room lowers its volume during the preview.
Thunder or birds come too rarely, or too often.
Tap the sound in your room and choose Rare, Normal or Frequent under How often. Footsteps also offer occasional steps or a continuous walk.
Does QuietRoom play in the background?
Yes. Playback continues on the lock screen and in the background, with lock-screen controls. Turn on Mix with other audio in Settings to play alongside other apps.
How does the sleep timer work?
Choose 15, 30, 60 or 120 minutes. The room fades out over the last ten seconds and stops. Pausing manually turns the timer off.
Where are my rooms stored? How do I delete them?
Only on your iPhone. Delete a room from Rooms → ··· → Delete, or delete the app to remove everything.
Requirements
iPhone with iOS 18 or later. Head tracking requires compatible headphones and Motion access.
Digital volume is not a measure of headphone sound pressure. Please listen at a comfortable level.